Bradley University has 2,500 employees. Basketball, especially basketball season tickets, are one of their only significant revenue (income) sources other than tuition, grants, etc...You don't think they can find someone working up there to pick up the phone and return a call or an email from someone who is begging to mail them a check for $2000+? I personally sought out 3 different people from the Athletic Dept. at both the Itoo Supper and at the Red/White and was assured they are working on it and that I'd be getting a call back. I have seats in the premium seating area, I am a season ticket holder since they played at the old Fieldhouse, I am in the Platinum level of Braves Club and I have been in the Scholarship Society for half the past two decades. (I dropped out because of Glasser). I have never once asked for special treatment. But if this is representative of how they treat any customers - even the single-game ticket-buyer in the "nosebleed" seats, then they are shooting themselves badly in their own feet.
Totally unacceptable, but the problem of finding people to work is very real.
I finally managed to get hold of them and got another seat added to my package. I called around noon one day and was shocked someone picked up. Took care of it all over the phone. I made this request in June!
I can forgive some of this because I am personally having a hard time hiring, so I am sure the ticket office is as well. What I can't forgive is not responding to emails (they can set that up automatically) or not returning voicemails for several weeks.
Hope they get it sorted out for you.